99 apps Privacy Policy — How Safe Is Your Data with Us?
99 apps places the highest priority on protecting the personal data of users in Bangladesh. On this page, we're being fully transparent — what information we collect, why we collect it, how it's stored, and what rights you have.
Last Updated: January 2026
Table of Contents
What Data Do We Collect?
When you create an account on 99 apps, we collect your name, email address, mobile number, date of birth, and place of residence. This information is required for account verification, age confirmation, and legal compliance. It is your responsibility to ensure that the details you provide are accurate and up to date.
When you use the 99 apps website or mobile platform, device type, operating system, browser details, IP address, and session duration are automatically collected. This technical data is used to improve platform performance and maintain security. It is also analyzed to ensure the best possible mobile experience for users in Bangladesh.
For financial transactions, we record deposit and withdrawal details — including transaction amounts (in BDT/৳), payment method, mobile banking numbers (bKash, Nagad, Rocket), and transaction timestamps. Full card or account numbers are never stored; only the information needed to confirm a transaction is retained. We use industry-standard encryption to protect all financial data.
Your gaming activity — including which games you've played, your betting history, and win/loss records — is automatically logged in our system. This data is used for responsible gaming monitoring, customer support, and dispute resolution. A summary of up to six months of gaming history can be provided upon request.
Name, email, mobile number, and date of birth — required for verification.
Browser, OS, IP — used to enhance security and improve your experience.
BDT transactions, mobile banking details — stored with encryption.
Betting history, game logs — used for responsible gaming monitoring.
Why and How Is Your Data Used?
99 apps uses collected data solely for specific, lawful purposes. The primary uses are completing account registration and verification, processing transactions, and providing customer support. These core services cannot function properly without your information.
Your data is analyzed to maintain platform security and prevent fraud, money laundering, and unauthorized access. Automated alerts are triggered when suspicious activity is detected, and manual review is carried out when needed. These measures are in place to protect the accounts and funds of all users.
To personalize your experience, we analyze your preferences, gaming history, and platform usage patterns. This allows us to surface relevant games, cricket or football betting opportunities, and helpful information tailored to you. However, this personalization data is never used for third-party advertising purposes without your consent.
Certain data may be retained for a defined period to comply with applicable laws and regulations in Bangladesh. Records necessary for resolving legal claims or disputes are also kept. In such cases, legal obligations may take precedence over a user's request for deletion.
How Long Is Your Data Retained and How Is It Protected?
99 apps follows industry-standard technologies and practices to protect your personal data. SSL/TLS encryption is used during data transmission, and AES-256 encryption is applied during storage. This ensures that your personal and financial information remains protected from unauthorized access.
Data is retained for the duration of your active account and for a set period thereafter as required by law or regulatory obligations. Financial transaction records may be kept for up to five years after account closure, in line with Bangladesh's financial regulations. Once this retention period expires, data is securely deleted or anonymized.
Our technical team conducts regular security audits and vulnerability assessments. Internal data access is restricted to authorized personnel only, and every access is logged. Should a data breach occur, we commit to notifying affected users promptly in accordance with applicable law.
Passwords are always stored in hashed form — no employee at 99 apps can view your password. We strongly encourage enabling Two-Factor Authentication (2FA), as it adds an effective layer of protection to your account.
Is Your Data Shared with Third Parties?
99 apps never sells your personal data or shares it with third parties for marketing purposes. However, sharing limited data with trusted service providers is necessary to operate the platform's core services. These providers may only use your data for the purposes specified in their contracts and may not use it for their own purposes.
Payment processors — including mobile banking operators and payment gateways — receive only the minimum information necessary to complete a transaction. This data may not be used for any purpose beyond processing BDT deposits and withdrawals. All payment partners are required to adhere to strict financial data protection standards.
We are legally required to provide information in response to valid orders and directives from Bangladeshi government authorities, law enforcement agencies, or courts. In such cases, we supply only the information specifically requested by law and nothing beyond that. Where legally permitted, we will endeavor to notify the affected user in advance.
In the event of a merger, acquisition, or restructuring of 99 apps, user data may be transferred to the new entity. We will notify users in advance and commit to maintaining the same level of protection under this Privacy Policy. Users may request account deletion at that time if they wish.
What Rights Do You Have Over Your Data?
99 apps believes that users own their personal data. That's why we're committed to giving you full control over your information. You can view and update your personal details at any time through your account settings.
Right to Access Your Data: If you'd like a full summary of the information we hold about you, we'll provide it within a reasonable timeframe. Requests can be submitted through the help center or directly by email. The first request is processed free of charge and is typically responded to within 30 business days.
Right to Correction: If your account contains inaccurate or incomplete information, you may request that it be corrected. Changes to identity verification details may require additional documentation. Keeping your information accurate matters to both parties, and we aim to make this process as straightforward as possible.
Right to Erasure: You may close your account and request that your personal data be deleted. However, certain information may need to be retained for a specified period due to legal obligations. Once the deletion process is complete, you will receive a confirmation and all associated data will be permanently removed.
Right to Object and Restrict Processing: You have the right to object to the use of your data for specific purposes. To opt out of marketing communications, use the subscription management option in your account settings. All requests will be reviewed in good faith and acted upon promptly where applicable.
How Will You Know About Policy Changes, and Where Can You Get Help?
99 apps may revise and update this Privacy Policy from time to time. For any significant changes, we will display a prominent notice on the website and notify you via your registered email or mobile number. Continued use of the platform after any changes will be considered acceptance of the updated policy.
The date of the most recent update will be noted at the top of this page. If you'd like to compare it with a previous version, contact our Help Center for a summary of prior revisions. We recommend revisiting this page every few months to stay informed of any policy changes.
For any privacy-related questions, concerns, or requests, please reach out to our dedicated support team. Our team is available seven days a week on Bangladesh Standard Time and can assist you in Bengali. Your privacy is our responsibility, and every inquiry is taken seriously.
For support, email us at: support@99apps.bet (displayed as text, not a direct link). For formal data protection complaints, write to us in detail at privacy@99apps.bet. We aim to review and respond to every complaint within 7 business days.
Play with Confidence, Enjoy with Peace of Mind
99 apps is a transparent, secure, and responsible entertainment platform for players in Bangladesh. Your data is protected, your experience is seamless. Join today and feel the difference.