99 apps Help Center — Find Solutions to Any Issue Right Here
From opening an account to payments, betting guides, and technical support — find answers to all your questions in one place. Written in plain language with Bangladeshi users in mind, this guide gets you to the right answer fast.
Quick answers
What Can You Find in the Help Center?
Help center at a glance
The 99 apps Help Center is a comprehensive information and guide portal built for users in Bangladesh. Here you'll find everything you need — account creation, verification, deposits, withdrawals, betting rules, and technical troubleshooting. Every guide is laid out in simple steps, with mobile users especially in mind.
If you can't find the answer in our guides, our live chat team is available 24/7 to help. FAQ section Get quick answers to common questions.
Support Topics
What do you need help with?
Account & Registration
Find complete guides here on creating a new account, identity verification, password reset, and profile updates. You can easily complete verification using your Bangladeshi phone number and National ID.
RegisterDeposits & Withdrawals
A detailed guide on how to deposit and withdraw via bKash, Nagad, Rocket, and bank transfer. Clear information on processing times and limits for each payment method.
Log InBetting Guide
A straightforward guide to placing bets on cricket, football, and more — covering how odds work and how to understand different markets. Designed step by step specifically for new bettors.
View Bets PageMobile App Support
Find solutions here for app downloads, installation, updates, and device-related issues. Separate guides are available for both Android and iOS devices.
App DownloadGames & Entertainment
Detailed information on casino games, slots, Live Casino, and other entertainment categories — with simple explanations of how to play each game.
Browse gamesAnalytics & Statistics
A guide to understanding match analysis, team statistics, and betting trends. Learn how to use the analytics section to make more informed decisions.
View AnalyticsPayment guide
BKash, Nagad, or Bank — how do I deposit and withdraw?
Transact easily with Bangladesh's most popular payment methods
Steps to Make a Deposit
Sign in to your 99 apps account with your username and password.
Select the "Deposit" option from the top menu or your profile.
Select bKash, Nagad, Rocket, or Bank Transfer — whichever you prefer.
Enter the amount and complete the payment as instructed. Your balance is usually updated within 5 minutes.
Steps to withdraw
Account verification must be completed before you can withdraw. Make sure your KYC process is done in advance.
Click the "Withdraw" option from the wallet menu.
Confirm your registered mobile banking number and the withdrawal amount.
Once submitted, funds will reach your mobile banking account within 2–24 hours.
| Payment methods | Deposit Time | Withdrawal Time | Minimum Amount | Note |
|---|---|---|---|---|
| bKash | Instant–5 minutes | 2–6 hours | ৳ 100 | Most Popular |
| Nagad | Instant–5 minutes | 2–8 hours | ৳ 100 | Fast processing |
| Rocket | 5–15 minutes | 4–12 Hours | ৳ 200 | Dutch-Bangla linked |
| Bank Transfer | 1–3 hours | 12–24 Hours | ৳500 | For large transactions |
Account Guide
Is opening a new account really that simple?
Opening an account on 99 apps takes just a few minutes. All you need to get started is an active Bangladeshi mobile number and a strong password. After filling out the form, an OTP will be sent to your phone — enter it to complete verification.
Verification requires you to upload a clear photo of your National ID or passport. This is a mandatory step to ensure platform security. In most cases, the verification process is completed within 24 hours.
Once you've registered and made your first deposit, you'll have access to all sections of the platform. For any issues, our support team is ready to help you directly.
Platform Info
Everything You Get with 99 apps at a Glance
| Section | Description | Availability | Special Benefits |
|---|---|---|---|
| Sports Betting | Cricket, football, tennis, kabaddi, and 20+ more sports | 7 days a week, 24 hours a day | Live betting & in-play markets |
| Casino Games | Slots, Roulette, Blackjack, Baccarat | Always Available | Live dealer sessions |
| Mobile app | Android & iOS Supported | Free Download | Push notifications & fast loading |
| Payment | BKash, Nagad, Rocket, Bank | Always Available | Transact Directly in BDT |
| Customer support | Live chat & email support | 24/7 | Bengali-language support |
Registered members
Support services
Secure Transactions
Mobile Experience
Is using 99 apps on mobile as easy as on desktop?
Yes, 99 apps is built with a mobile-first design, so the experience on a smartphone is completely seamless. Most users in Bangladesh access the platform via mobile, and the interface is fully optimized for it. All buttons and menus are easy to see and tap, even on smaller screens.
Dedicated apps are available for both Android and iOS, loading faster than a browser. With push notifications enabled, you get instant updates on upcoming matches, payment confirmations, and offers.
99 apps runs smoothly even on weak networks, as the app is optimized for low data usage. Users across rural areas and cities like Chattogram, Sylhet, and Rajshahi can all enjoy the same quality experience.
Download the AppBetting Guide
What Should You Know Before Placing a Bet on Cricket or Football?
The essentials for both new and experienced bettors
Understanding Odds
Decimal odds (e.g. 1.85) mean a ৳100 bet returns ৳185 if you win. The higher the number, the lower the chance of winning — but the bigger the reward.
Live Betting
Place bets in real time as the match unfolds. You can read the situation over by over before deciding — a feature that's hugely popular among experienced bettors.
Bet Types
Match winner, total runs, top batter, handicap — spread your bets across different markets to mix up your strategy.
Budget management
Stake a fixed percentage of your total balance on each bet. This helps build disciplined, sustainable betting habits over the long term.
Sports context
What's the betting experience like during Bangladesh cricket season?
Betting markets on 99 apps are at their most active during Bangladesh national team international series and BPL season. Live odds update after every over, letting you bet in step with the flow of the game. A wide range of market options is available for both home and away matches featuring the Tigers.
Beyond Bangladesh's FIFA World Cup qualifying matches, there are extensive betting markets available for European leagues, the IPL, and the Ashes series. Use the Analytics section to check team form, pitch reports, and weather conditions for more informed betting decisions.
Many bettors prefer factoring in home pitch advantage when placing bets on matches at Chattogram's Zahur Ahmed Chowdhury Stadium or Mirpur's Shere Bangla National Stadium. To properly analyze this kind of data, check our Analytics Section Visit.
Troubleshooting
How Do You Troubleshoot Common Issues on Your Own?
Forgot Password?
On the login page, click "Forgot Password." An OTP will be sent to your registered mobile number. Use the OTP to set a new password, then log in.
Deposit Not Going Through?
If your balance hasn't updated after a completed payment, wait 5–10 minutes. If it still hasn't appeared, collect your transaction ID and reach out via live chat. Most issues are resolved within 1 hour.
App Crashing?
Force-close the app and relaunch it. If that doesn't help, clear the app cache and update to the latest version. If the issue persists, try reinstalling the app.
Account Temporarily Suspended?
Accounts may be suspended due to unusual login activity or security concerns. Contact us via Live Chat and verify your identity. Accounts are typically reactivated within 24 hours.
Game Guide
How Do You Start Playing the Popular Games?
Basic rules and getting-started guide for each game
Responsible Gaming
Play Safe & Responsibly
Set your limits
Set a daily or weekly betting budget and stick to it. Enjoy betting as entertainment, not as a way to manage financial stress. Take advantage of the deposit and betting limit options available in your account.
Take a break
Avoid playing for long stretches at a time. Taking regular breaks supports your mental wellbeing and helps you make better decisions. You can also use the self-exclusion option if needed.
Respect the Age Limit
99 apps is strictly for users aged 18 and above. Minors are not permitted to use the platform, and parents are also responsible for ensuring this.
Get Help
If you feel your betting habits are getting out of control, please reach out to our support team. Responsible Gaming section for detailed guides and resources.
Frequently Asked Questions
Help center FAQs
Still Have Questions? We're Here to Help
If you can't find the answer in our Help Center guides, our Live Chat team is available 24/7. Join the thousands of satisfied users across Bangladesh who rely on 99 apps. Registration is free and only takes a few minutes.